Q: What is the new SendSprint app, and what’s different from the previous version?
A: The new SendSprint app is a faster, more user-friendly platform designed to improve your experience when sending money. It comes with enhanced security, a smoother transaction process, and new features for better usability.
Q: Is the old SendSprint app still available?
A: No, the old app is no longer in use. Please download the new SendSprint app from the App Store or Google Play once it’s available.
Q: How do I download the new SendSprint app?
A: You can download the new app from the Google Play Store for Android users and the Apple App Store for iOS users. We’ll share an update once it’s live!
Q: Do I need to create a new account on the new app?
A: No, if you had an account on the previous SendSprint app, you can log in with your existing credentials. However, you may need to verify your details for security purposes.
Q: I forgot my password. How can I reset it?
A: Click on “Forgot Password” on the login page and follow the steps to reset your password via email.
Q: How do I update my personal details in the new app?
A: Go to Settings in the app and select Profile to update your details. For certain changes, you may need to verify your identity.
Q: Is my information secure on the new SendSprint app?
A: Yes! We use industry-standard encryption and security measures to keep your data and transactions safe.
Q: How do I send money using the new app?
A: Simply log in, select "Send Money", enter the recipient’s details, choose your payment method, and confirm the transaction.
Q: What payment methods are available?
A: You can pay using debit/credit cards, bank transfers, and other supported payment options depending on your location.
Q: Can I track my transaction in the app?
A: Yes! You can view real-time transaction status in the "Transaction History" section of the app.
Q: What should I do if my transaction is pending or failed?
A: If your transaction is taking longer than expected or has failed, please check your internet connection and ensure your payment details are correct. If you have been debited for this transaction, please contact our support team.
Q: Is SendSprint available in my country?
A: Currently, SendSprint supports money transfers to Nigeria, Kenya, Ghana and South Africa from the UK, Canada and selected U.S. states. We are working on expanding to more locations soon!
Q: How can I contact customer support?
A: You can reach our support team via the Help section in the app, email ( hi@sendsprint.com), or our official social media channels (Twitter, Instagram, Facebook and LinkedIn), you can also call us on +1 (218) 297-7684.
Q: Will there be any fees for transactions?
A: Transaction fees vary based on the transfer method and destination. The app will display any applicable fees before you confirm your transaction.