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Using Send Money. 💸
Using Send Money. 💸

Your questions about using Send Money.

Written by Darlene
Updated over a week ago

Q: Do I need a special account to use SendSprint?

A: No, you do not need a special account to use SendSprint.

Although, You need to sign up to use our services. You can sign up here.

Q: Does my recipient need a special account to receive a transfer from SendSprint?
A: No, your recipient doesn’t need a special account to receive a transfer from SendSprint. If however, you’re sending money to recipients in Nigeria, please bear in mind the following.

Due to the CBN's regulation in December 2020, all foreign remittance transfers into Nigeria must be in USD. This means that sending money into Nigeria, regardless of your source currency will be delivered in USD. (If you send GBP or CAD, the recipient will receive the equivalent in USD)

Your recipient can receive money through the following means:

  • Domiciliary USD Bank Account: This is a specific kind of bank account that allows your recipient to receive and make payments in foreign currencies.

  • Cash Pickup: This service enables your recipient to retrieve their money in cash from a specific selected physical location.

    At Sprint, we're still working with our payments partner to create the most comfortable cash-pick-up experience. Once we're able to make this possible, we will enable this for recipients in Nigeria.

  • Instant USD Domiciliary Bank Account: This new service is available for recipients that do not have a Domiciliary USD Account and are currently customers of the (few) banks that offer this solution.

    ❖ How does the Instant USD Domiciliary Bank Account work?

    • To send money via the Instant USD Domiciliary Bank Account option, your recipient must have a valid Naira bank account with any listed banks that
      offer this service.

    ❖ What happens when you send money using the Instant USD Domiciliary Account option to a recipient without a USD domiciliary bank account?

    • The recipient's bank will automatically create a USD domiciliary bank account
      using the existing data from their Naira bank account.

    • The recipient receives a notification from their bank and an email from
      SendSprint when the money is deposited in their new USD domiciliary bank account.

Q: What countries can I send money to with SendSprint?
A: You can currently send money to Nigeria and South Africa.

Q: What countries can I receive money from with SendSprint?
A: You can receive money from Canada, the United Kingdom and the United States of America.

Q: Can I send money at any time with SendSprint?
A: Yes, you can.

Q: How much does it cost to send money using SendSprint?
A: Fees vary from country to country, Please choose your destination country to see the most updated transfer fee.

Q: How is the transfer fee calculated?

A: SendSprint charges a flat fee to account for the cost of the service.

Q: What is the transfer maximum?

A: Our current transfer limit is 2000 (of the sender's currency) per day.

Please note that this is temporary. We intend to increase the transaction limits if and when the demand for huge transactions is high.

Q: How long does it take for the transfer to get to my recipient?
A: All transfers using SendSprint are processed instantly. We guarantee to execute all transfers in 24 hours or less.

Q: How can I check the status of my transfer?

A: You can check the status of your transfer from the SendSprint dashboard. Please log in and check the Transfer history page.

Q: Why is my transfer taking so long?
A: Your transfers may take longer than usual due to the following reasons:

  • Downtime in service

  • Inputting the wrong details.

We will do our best to notify you of any delays in the processing of your transfer.

Q: How do you notify me about a transfer?
A: You will be notified via email. You can track further track your transactions via the Transfer history.

Q: How can I confirm that my recipient has received the transfer?
A: Your recipient will be notified via email/SMS.

Q: Can I cancel a completed transfer?
A: Unfortunately, no, you can’t. Once you click on the Pay button, there is no going back.

Still, please feel free to reach out to us and we will do our best to see how we can help.

Q: How do I download a transfer receipt?
A: This service is not yet available, but we'll notify you once it's live.

Q: Why can I not send Naira to my recipient in Nigeria?

A: Unfortunately, due to a rule by the Central Bank of Nigeria (CBN), all transfers into Nigeria must be in USD (US Dollars) for now.

Q: Why can't I send money to Canada, the United Kingdom or the United States of America?

A: We currently do not offer this service. However, you will be updated when we do.

Q: What do I need to send money with SendSprint?

A: To transfer money using SendSprint, you need to have/do the following:

  • Confirm that you have all the necessary information required for your transfer.

    You need to have your recipient's name, bank details, email address, phone number, address, preferred bank for the Cash Pickup option, etc.

  • Ensure you have robust internet connectivity to avoid failed transactions.

  • Kindly check that you have the minimum balance in your account to carry out a successful transaction.

  • Please make use of a regular physical card for your transactions, our payment processing partners do not accept virtual cards for money transfers.

  • Confirm with your bank that you are permitted to perform international online transactions.

Q: Can I complete payments via Apple Pay?

A: Yes, you can. Our Financial partner Flutterwave has enabled and integrated Apple Pay for payments. However, payments from customers via Apple Pay are only supported on Safari browsers in line with Apple's product specifications. Non-Safari users will be unable to view the "Pay with Apple Pay" payment option at checkout.

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